HDFC Bank, with Visa
70+ senior leaders across Cards and Payments
- +102% knowledge lift in the top knowledge area
- 10+ qualified use cases
For banks and financial servicesAI judgment for banks, from the board to the branch.
YaaraLabs runs Leadership AI Fluency for bank boards and leadership teams, and Working AI Fluency for operations, service and cards teams, built around the rules banks answer to. Workshops are about 70% hands-on, on anonymised tasks; no customer data is needed. In person across India, live online worldwide.
- 70+ senior leaders at HDFC Bank, with Visa
- +102% top-area knowledge lift
- Nuvama Group CIO organisation
- For
- Bank, NBFC, insurer and payments leaders: boards, leadership teams, and operations, service and cards teams
- Format
- Board briefing · Leadership workshop · Operations workshops with a use-case sprint · Self-paced programme · AI tool adoption
- Duration
- From a 90-minute board briefing to multi-week workshops and an 8-week self-paced programme
- Delivery
- In person · Live online · Self-paced
- Location
- In person across India; live online worldwide
- Measurement
- Two or three measures you already track, agreed before we start; knowledge lift; active use at 30, 60 and 90 days
- Price
- Quoted per organisation
The questions bank leaders ask first.
Where can we use AI safely in operations this year?
What does RBI's FREE-AI framework expect of our board?
How do we stop staff pasting customer data into AI tools?
How do we show the risk committee that AI spend is working?
What we run for banks
| Format | For | Length | Leaves with |
|---|---|---|---|
| Board and risk-committee briefing | Directors, risk and audit committees | 90 minutes, up to 3 hours | The board's AI oversight questions, mapped to FREE-AI and DPDP |
| Leadership workshop | MD's team, business heads | Half day, 1 day or 2 days | Playbooks, a vendor scorecard, a use-case shortlist |
| Operations and service workshops with a use-case sprint | Operations, service, cards, KYC and collections teams | Half day to multi-week | A costed backlog of low-risk operations use cases |
| Self-paced programme | Service and operations staff | 8 weeks, about 1 hour a week | Three working skills, quiz scores, a manager dashboard |
| Copilot, ChatGPT or Claude adoption | All licensed staff | Orientation, labs, champions | Active use at 30, 60 and 90 days by function |
Start where AI is safest and most useful.
KYC document checks: est. 60% less handling time, with a person signing off every case
- Estimated impact
- Human sign-off
Service responses: est. 40% faster first reply
- Estimated impact
- Human sign-off
MIS and status commentary
- Human sign-off
Estimated impact is the participants' own projection at the end of the programme, not a measured result.
Outcomes banks measure
- Before we start, we agree two or three measures you already track: turnaround time, first-time-right rate, cost per transaction or complaint turnaround. You report the movement from your own systems at 90 days.
- Every cohort also gets measured knowledge lift, and adoption programmes report active use at 30, 60 and 90 days.
Regulation
- India: RBI's FREE-AI framework (which recommends AI capability at board and senior-management level) · SEBI's proposed AI/ML guidelines · the DPDP Act and Rules · IRDAI expectations for insurers.
- Outside India: we map each session to your regulators and to your own model-risk and third-party-risk policies.
Data and security
- Workshops run on anonymised or sample versions of participants' own tasks. No customer or confidential data is needed.
- Nothing built in a session connects to your systems. Use cases that go forward follow your own architecture, security and change process.
- Where you prefer, exercises run in the AI tools you already license.
- We act as a data processor under India's DPDP Act and Rules and sign your DPA. We sign NDAs and complete your vendor-risk and security questionnaires.
Designed as training, not outsourcing: no bank data and no system connections. Your vendor-risk team makes the call; we give them what they need.
Proof
Nuvama Group and Nuvama Asset Services
- Half-day for the group CIO's organisation, about 250 people
“The program was very hands-on. Instead of just theory, it highlighted real-time use cases and step-by-step practical experience.”
“Very beneficial and really builds confidence in how AI and LLM can be used in day-to-day work.”
FAQ
Does this count as IT outsourcing?+−
It is designed as training: no bank data, no access to bank systems. Your vendor-risk team decides; we complete their questionnaire.
Do staff need customer data to practise?+−
No. Exercises use anonymised or sample tasks.
Can it run for our board only, confidentially?+−
Yes, under the Chatham House Rule if you prefer, with an NDA.
Do you cover US bank expectations?+−
We map each session to your regulators and to your own model-risk and third-party-risk policies.
Who teaches?+−
Practitioners who have built and scaled AI in production; see About.
Arrange a briefing for your bank.
Tell us about your board or leadership team and what is on the agenda. We'll reply within one business day.